Acceptable Use Policy

The purpose of this AUP is to protect the security, reliability and performance of FSI systems, and to safeguard the privacy and safety of users and their data.

This AUP applies to all individuals and organisations that access FSI resources, including but not limited to customers, Authorised Users, employees, contractors, visitors and external partners.

Users must use FSI resources only for educationally related purposes and for the purposes for which each product or service is intended.

Use must comply with:

• all applicable laws and regulations
• all relevant licence terms (including Screenrights where applicable)
• FSI's Terms and Conditions and Privacy Policy.

Users must not:

• Engage in any illegal or unlawful activity.
• Access, upload, create, store or distribute content that is offensive, abusive, defamatory, threatening, hateful, discriminatory, harassing, pornographic, or otherwise harmful.
• Use FSI systems for unauthorised commercial activities, marketing, lead generation or operating a business unrelated to the subscribed services.
• Provide, sell, share or otherwise allow access to user accounts or login credentials to any third party, including (without limitation) competitor companies and their representatives.
• Attempt to impersonate another user, misrepresent their identity, or misrepresent their relationship with FSI.

Users must not:

• Attempt to access data, accounts, systems or areas of the Services for which they are not authorised.
• Probe, scan or test the vulnerability of any FSI system or network, or breach security or authentication measures.
• Introduce or attempt to introduce malicious code, including viruses, worms, trojans or any other form of malware, into any FSI application or environment.
• Perform any action that degrades, interferes with or compromises the performance, availability or security of FSI systems or other users' access (for example, denial‑of‑service attacks, excessive automated requests, or abusive usage patterns).
• Use any third‑party application, tool, script or service to connect to or interact with FSI products or data unless expressly authorised in writing by FSI. This includes, without limitation: data scrapers or web‑scraping tools, bulk or third‑party downloading tools, and unauthorised performance monitoring or traffic‑inspection tools.
• Attempt to bypass, disable or undermine any security, content‑filtering, monitoring or access‑control measures implemented by FSI or the Subscriber.

Users must:

• Keep their login details confidential and not share passwords or accounts with anyone, including colleagues, students, friends or family.
• Use strong, unique passwords or passphrases and change them if they suspect their account may have been compromised.
• Log out of FSI services when using shared or public devices.

FSI strongly recommends that each user has their own individual account and that shared or generic accounts are not used. If you choose to use shared or generic accounts, you do so at your own risk. You acknowledge that:

• FSI is not responsible or liable for any unauthorised access, misuse, data breach or other security incident arising from the use of shared or generic accounts.
• Reporting, auditing and the ability to trace activity back to an individual user are significantly reduced when multiple people use the same account.
• In the event of a suspected or actual security incident, breach of this AUP, or breach of FSI's Terms and Conditions (including clauses relating to hacking, data scraping or unauthorised access), FSI reserves the right to suspend or cancel any shared or generic account, or related access, without refund, to the extent permitted by law.

Where an institution elects to use shared or generic accounts, it accepts full responsibility for all activity carried out using those accounts.

Users must protect any device used to access FSI services, for example by using device passwords or screen locks and keeping operating systems and browsers up to date.

If a device that has access to FSI systems or stores FSI data is lost or stolen, the user (or their institution) must notify FSI as soon as practicable so that access can be revoked or credentials reset where appropriate.

Users must not:

• Use FSI products or systems to send unsolicited bulk emails, spam, chain letters, pyramid schemes or other unwanted messages.
• Use FSI systems to harass, threaten, abuse or intimidate any person, or to send content that is offensive, discriminatory or otherwise inappropriate.
• Falsify or omit sender information (for example, email headers) in order to disguise the origin of communications.

Users must respect all copyright, licence terms and intellectual property rights associated with FSI products and any third‑party content made available through them.

Users must not:

• Upload, download, install, copy or use software, content or materials in a way that infringes copyright, licences or other intellectual property rights.
• Attempt to reverse engineer, decompile or otherwise derive source code, algorithms or data structures from FSI products, except to the limited extent expressly permitted by applicable law.

Users must:

• Protect all confidential, sensitive and personal information they access through FSI systems.
• Only access, use and disclose such information for legitimate and authorised purposes.

Users must not:

• Disclose confidential or personal information to unauthorised persons.
• Attempt to circumvent privacy or access controls, or to obtain information they are not authorised to access.

FSI will handle personal information in accordance with its Privacy Policy and applicable privacy laws.

FSI's products and services, including streaming and storage features, are provided to support teaching, learning and library functions within your institution. Use of these features must be reasonably connected to:

• lesson and curriculum content (for example via SmartClassrooms or TV4Education); and/or
• library and resource management functions within SmartSuite‑Library.

Workspaces and file areas in FSI products are intended for teaching materials, lesson resources and library content, not for long‑term storage of unrelated personal files.

Users must not use FSI services as a general‑purpose or personal file storage or media streaming service (for example, for personal video collections, music libraries, movies or other unrelated content).

To protect service quality for all customers, FSI may monitor aggregate usage patterns (including storage consumed and streaming or bandwidth usage) and may treat usage as unfair where it:

• is consistently and materially higher than that of comparable institutions; or
• is clearly unrelated to normal educational or library use.

Where FSI reasonably considers that your use is unfair or outside the intended scope, FSI may:

• contact you to discuss and adjust usage; and/or
• apply technical limits (for example, storage or bandwidth caps, or workspace clean‑ups); and/or
• offer additional storage or capacity on a paid basis; and/or
• in serious or repeated cases, suspend or restrict the relevant features or services in accordance with FSI's Terms and Conditions.

Users must promptly report any suspected security incident, data breach, loss of device, unauthorised access, or suspected vulnerability in FSI systems to FSI support or the nominated contact at their institution.

Users must not publicly disclose security vulnerabilities without FSI's prior written consent. This clause does not prevent you from making any notification that is required by law to a regulator or other authority.

To protect users and systems, FSI may log and monitor access to and use of its services (including IP address, device details, access times and actions taken) for security, operational and compliance purposes, in accordance with its Privacy Policy and applicable privacy laws.

FSI takes breaches of this AUP seriously. Without limiting any other rights or remedies under FSI's Terms and Conditions, Privacy Policy or applicable law:

• Any user or organisation found to have breached this AUP may have their access or services suspended or terminated, with or without notice, depending on the severity and urgency of the issue.
• Where a breach involves misuse of accounts, unauthorised data access or extraction, data scraping, credential sharing, or similar conduct, the Subscriber may forfeit their subscription and access to the Services.
• In such cases, the Subscriber may be required to pay FSI's CDE fee (Customer Data Extraction fee) and any other applicable fees or charges, as set out in the Terms and Conditions.
• FSI reserves the right to pursue legal action, including claims for damages and loss of goodwill, where appropriate.

Consequences may also include actions under FSI's Terms and Conditions, referral to your institution, and, where required, notification to regulators or law enforcement.

This AUP is reviewed regularly and may be updated or revised by FSI at any time. The most current version will be published on FSI's website. Continued use of FSI products and services after changes take effect constitutes acceptance of the updated AUP.

By accessing or using any FSI product, service or system, you acknowledge that you have read, understood and agree to comply with this Acceptable Use Policy, as well as FSI's Terms and Conditions and Privacy Policy.