"We don't want to push our ideas and agenda on to our customers, we simply want to listen and learn from them to better enable us to guide them to a solution."
With our 24/7 helpdesk call centre, our technicians are constantly curating and assisting customers via our 1800 toll free number.
If you prefer to type queries with pictures and videos of the issue, our customer service team are monitoring and responding to inquiries within the same day.
FSI's mailbox ticketing system allows users to keep track of all of your inquiries with our customer service team in real time.
Every week, our customer service team host a minimum of five live, training events to keep our entire user base up to date with the latest and greatest offerings from FSI.
If you prefer to search through for answers yourself, then our help article library will be your go to. Updated every week with step-by-step instructions, videos and illustrations.
Exclusively available to new users, concierge is a direct, hotline to our Customer Service team.
We know a new system can be daunting and that's why we've worked hard to provide you with priority support to answer any and all of your inquiries whilst you're learning your new library or AV system.
Exhausted all of our help initiatives and just need a session with one of our team members? It's free and we can organise that for you on request.
Our system's artificial intelligence monitors what you've been doing, but more importantly, what you haven't been doing.
The next time you login, SmartSuite-Library or TV4Education's A.I. will recommend new features and functions that you haven't yet taken advantage of.
Numerous newsletters are available for all demographic of users without our suites:
- Administrator weekly newsletters: keeping you up to date with the latest versions, how to's and recommended functions.
- Teacher program guides: tailored specifically to each teacher's interests using FSI's suite of A.I.'s on the best content for them to use from TV4Education.
Connect with other like-minded FSI users from all over Australia.
Ask questions, receive exclusive access to FSI events and join events exclusively for the community.
No matter your requirements, we can help.