Switching is the easy part.
We do the work.

You hand us your Concord Infiniti backup. We do the data conversion, the configuration, and the go-live. A named onboarding specialist walks you through it. Most schools are live in days.

Book a free demo → Talk to onboarding

Free data conversion  ·  Lifetime guarantee  ·  Australian support

1,000s
Migrations
completed
Lifetime data
conversion guarantee
97.6%
Customer
satisfaction score
$0
Cost for data
conversion
The FSI onboarding team  -  your switch from Concord Infiniti is handled by a real person, not a ticket queue.

Your team

Meet your onboarding team.

One named specialist runs your migration end to end. They know your school. They send you a welcome doc with the exact data they need. They check in. They go live with you.

Not a ticket queue. A person.

Why schools switch

The reasons Concord Infiniti users tell us they’re looking.

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The Infinity problem

“Data conversion was a headache”

The SmartSuite Library difference

Not with us. We worry about it for you. No 6–12 hours of checking the data yourself. That’s our job. Your specialist signs off on the converted data before you ever log in.

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The Infinity problem

“Learning pathways and curation cost extra”

The SmartSuite Library difference

Our learning pathways are built in. No extra cost. And you also get Discovery Search, native ACARA-Sync, SCIS integration, and 180,000+ TV4Education videos. One subscription. Everything included.

🗳️

The librarian voice

“Your wishlist doesn’t sit in a black box”

The SmartSuite Library difference

Every enhancement and feature request lives in the FSI Community. Have your say. Vote on what matters. The roadmap is built around what librarians actually need, not what we guess they need.

Recognise these? Talk to us today →

What your students get

Discovery Search. It stays fresh, you don’t lift a finger.

Trending titles. Librarian picks. Curriculum topics. Discovery Search surfaces what’s worth reading, automatically. No more static search bar.

See Discovery on the SmartSuite Library page →
The SmartSuite Library Discovery Search page showing trending titles, librarian picks, and curriculum-aligned book covers.

How it works

Three steps from backup to live.

01

Send us a backup

Your specialist sends you a welcome doc with the exact data we need. Simple, clear, one step.

02

We do the work

Data conversion, configuration, testing. You track every step on your dashboard.

03

Log in. You’re live.

Most schools are live in days. Training is unlimited and included.

Free for the life of your subscription.

If any issue with your converted data ever surfaces, we re-convert it.
No fine print. No extra cost. Ever.

More detail

What’s included when you switch +
  • Complete data conversion from Concord Infiniti. Catalogue, borrowers, loan history.
  • Dedicated onboarding specialist, start to finish
  • Online dashboard to track every step of the migration
  • Lifetime data conversion guarantee, for the life of your subscription
  • Unlimited training for all staff. Webinars, modules, live sessions.
  • ACARA-Sync. Australia’s only automatic curriculum mapping.
  • SCIS integration. Catalogue a book in under 30 seconds.
  • TV4Education. 180,000+ curriculum-aligned educational videos.
Frequently asked questions +

How does switching from Concord Infiniti to SmartSuite Library work?

FSI assigns you a dedicated onboarding specialist who manages the entire process. You provide your Concord Infiniti backup (a Full SQL Backup), FSI handles the data conversion, configuration, and go-live. Most schools continue working normally throughout.

Will we lose any data when switching from Concord Infiniti?

No. FSI migrates your complete catalogue, borrower records, and loan history from Concord Infiniti. FSI also provides a lifetime conversion guarantee. If any issue is found at any point during your subscription, FSI will re-convert at no cost.

How long does migration from Concord Infiniti take?

Most migrations complete within a few days. Schools can typically continue using their library normally throughout the process, with your dedicated onboarding specialist managing everything.

What does the data conversion guarantee cover?

FSI’s data conversion guarantee is simple: if any issue with your converted data is found at any time during the life of your subscription, FSI will re-convert it at no cost. Unconditional. No fine print.

Is there any cost for data conversion?

No. Data conversion, onboarding, and training are all included in your SmartSuite Library subscription at no extra cost. No setup fees, no migration fees, no hidden charges.

Can we see SmartSuite Library before committing?

Absolutely. Book a free demo and our team will walk you through SmartSuite Library, answer every question, and explain the migration process in full.

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Already decided? Here’s the technical guide.

Our help article walks your IT or library team through exactly what to export from Concord Infiniti and how to send it to us.

Read the migration guide →

Ready to make the move?

Talk to our team about your Concord Infiniti migration. We’ll answer every question and walk you through exactly what to expect.

Book a free demo → View pricing